Disaster Recovery Planning
Enterprise Backup Operations Center Design
Stand up a calm operations rhythm with shift dashboards, vendor-neutral KPIs, and escalation ladders that do not hide risk.
1,450,000 KRW · 30 hours · Executive working sessions
Program description
Managers and senior engineers align on KPI definitions, noise reduction for alerts, and coaching loops for new operators. The course resists vanity metrics and favors signals that predict missed windows.
What is included
- KPI dictionary with honest definitions and caveats
- Shift handoff board templates
- Vendor-neutral dashboard layout for mixed estates
- Escalation ladder with legal and comms touchpoints
- Coaching plan for junior operators with sample tickets
- Quarterly risk review agenda tied to change data
- Postmortem template that avoids blame theater
Outcomes you can evidence
- Publish a KPI dictionary your leadership initials.
- Pilot a shift handoff board for two weeks with captured improvements.
- Name three alert types you will downgrade to informational after review.
Mentor
Marcus Delgado
Enterprise training manager building operator coaching systems.
FAQ
Is this people management training?
It blends operations design with coaching, not HR performance management.
Tool-specific dashboards?
We stay vendor-neutral; you map metrics to your tooling.
Limitations?
We do not negotiate union agreements or staffing budgets.
Participant notes
KPI dictionary stopped our 'green board' fantasy. Mentor pushed us on definitions—uncomfortable and useful.